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IT Support Field Technician
Reports to
IT Field Tech Support Supervisor
JOB DESCRIPTION
Summary/Objective
Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk. Additionally, this position is responsible for providing support for retail applications used in stores. Provides support for Network Equipment, Phone Systems, and other IT Infrastructure within locations.
Essential Functions
- Answers evaluates and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using problem management database and maintains history records and related problem documentation
- Interfaces with end users to acquire, move, add, or change desktop/laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance
- Keep peers/manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
- Participates in creation and maintenance of IT standards and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment
Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 50 lbs. Must be able to drive.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
50%
Required Education and Experience
- Bachelor’s degree
Preferred Education and Experience
- Minimum 3 years verifiable technology remote support
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- World class customer service skills
- Industry certifications a plus
- Understanding of ITIL
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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First Year Earning Potential: $40 - 60k +/year
Why Us
Since opening our doors in 1993, Cellular Sales has evolved into what is now the wireless industry’s most respected retail channel for Verizon Wireless. Our more than 6,000 team members operate over 750 retail locations in 41 states providing a concierge-level customer experience. Throughout our continued growth, we have maintained our commitment to being the best at what we do, while having a great time doing it!
Why You
- You want to provide your community with the best sales and service recommendations
- You want to serve consumers and small businesses
- You want uncapped earning potential balanced with flexible scheduling
- You recognize that effort and attitude, not luck or chance, impact performance the most
- You want individual competition balanced with team goals
- You want to continually expand your knowledge of sales and wireless technology
- You recognize the benefits of retail and B2B sales experience, like learning to work well with others and communicating effectively
- You want career advancement and ongoing sales training opportunities that further develop you personally and professionally
- You want group medical, accident, and life insurance options
- You want Health Savings and 401(k) plan options
Cellular Sales is a great opportunity for the savvy sales veteran or a less experienced person with a heart for serving others and a strong drive to succeed. If you’re known for having a great attitude and work ethic and are looking for a career in technology sales, Cellular Sales has a great opportunity for you!
What We Look For
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- Minimum two years of related work experience
- High school diploma or equivalent required; college degree preferred
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow up skills
- Interest and understanding of technology products and services
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First Year Earning Potential: $40 - 60k +/year
Why Us
Since opening our doors in 1993, Cellular Sales has evolved into what is now the wireless industry’s most respected retail channel for Verizon Wireless. Our more than 6,000 team members operate over 750 retail locations in 41 states providing a concierge-level customer experience. Throughout our continued growth, we have maintained our commitment to being the best at what we do, while having a great time doing it!
Why You
- You want to provide your community with the best sales and service recommendations
- You want to serve consumers and small businesses
- You want uncapped earning potential balanced with flexible scheduling
- You recognize that effort and attitude, not luck or chance, impact performance the most
- You want individual competition balanced with team goals
- You want to continually expand your knowledge of sales and wireless technology
- You recognize the benefits of retail and B2B sales experience, like learning to work well with others and communicating effectively
- You want career advancement and ongoing sales training opportunities that further develop you personally and professionally
- You want group medical, accident, and life insurance options
- You want Health Savings and 401(k) plan options
Cellular Sales is a great opportunity for the savvy sales veteran or a less experienced person with a heart for serving others and a strong drive to succeed. If you’re known for having a great attitude and work ethic and are looking for a career in technology sales, Cellular Sales has a great opportunity for you!
What We Look For
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- Minimum two years of related work experience
- High school diploma or equivalent required; college degree preferred
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow up skills
- Interest and understanding of technology products and services
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First Year Earning Potential: $40 - 60k +/year
Why Us
Since opening our doors in 1993, Cellular Sales has evolved into what is now the wireless industry’s most respected retail channel for Verizon Wireless. Our more than 6,000 team members operate over 750 retail locations in 41 states providing a concierge-level customer experience. Throughout our continued growth, we have maintained our commitment to being the best at what we do, while having a great time doing it!
Why You
- You want to provide your community with the best sales and service recommendations
- You want to serve consumers and small businesses
- You want uncapped earning potential balanced with flexible scheduling
- You recognize that effort and attitude, not luck or chance, impact performance the most
- You want individual competition balanced with team goals
- You want to continually expand your knowledge of sales and wireless technology
- You recognize the benefits of retail and B2B sales experience, like learning to work well with others and communicating effectively
- You want career advancement and ongoing sales training opportunities that further develop you personally and professionally
- You want group medical, accident, and life insurance options
- You want Health Savings and 401(k) plan options
Cellular Sales is a great opportunity for the savvy sales veteran or a less experienced person with a heart for serving others and a strong drive to succeed. If you’re known for having a great attitude and work ethic and are looking for a career in technology sales, Cellular Sales has a great opportunity for you!
What We Look For
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- Minimum two years of related work experience
- High school diploma or equivalent required; college degree preferred
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow up skills
- Interest and understanding of technology products and services
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First Year Earning Potential: $40 - 60k +/year
Why Us
Since opening our doors in 1993, Cellular Sales has evolved into what is now the wireless industry’s most respected retail channel for Verizon Wireless. Our more than 6,000 team members operate over 750 retail locations in 41 states providing a concierge-level customer experience. Throughout our continued growth, we have maintained our commitment to being the best at what we do, while having a great time doing it!
Why You
- You want to provide your community with the best sales and service recommendations
- You want to serve consumers and small businesses
- You want uncapped earning potential balanced with flexible scheduling
- You recognize that effort and attitude, not luck or chance, impact performance the most
- You want individual competition balanced with team goals
- You want to continually expand your knowledge of sales and wireless technology
- You recognize the benefits of retail and B2B sales experience, like learning to work well with others and communicating effectively
- You want career advancement and ongoing sales training opportunities that further develop you personally and professionally
- You want group medical, accident, and life insurance options
- You want Health Savings and 401(k) plan options
Cellular Sales is a great opportunity for the savvy sales veteran or a less experienced person with a heart for serving others and a strong drive to succeed. If you’re known for having a great attitude and work ethic and are looking for a career in technology sales, Cellular Sales has a great opportunity for you!
What We Look For
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- Minimum two years of related work experience
- High school diploma or equivalent required; college degree preferred
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow up skills
- Interest and understanding of technology products and services
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Facilities Assistant HQ
Classification
Non-Exempt
Reports to
Assistant Facilities Project Coordinator
JOB DESCRIPTION
Summary/Objective
Maintain and oversee the cleanliness, supply and functionality of National Headquarters Building. Provide general facility support by fulfilling routine light maintenance work orders; such as room set up, moving office equipment and furniture or repairs. May observe periodic maintenance inspections.
Essential Functions
- Maintain coffee machines ensuring they are full and properly functioning throughout the day.
- Stock kitchen and dining room area, then complete daily stock form and turn in to manager.
- Clean tables and sweep floors as necessary.
- Set all TV’s on and in closed caption mode.
- Verify kitchen condition when vendors arrive and leave as determined by the check list.
- Ensure trays are wiped off, sterilized, and stocked.
- Maintain and ensure dining room, kitchen, common areas, break rooms, pavilion, and restroom areas are presentable for daily use.
- Check for needed repairs and notify manager.
- Ensure garbage does not overflow prior to being serviced by cleaning crew.
- Check break rooms and main restrooms on each floor, wiping off counters, picking up garbage, and stocking supplies as needed.
- Maintain records and report on status of projects and ongoing maintenance work.
- Additional responsibilities to be added by management as needed.
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
- Attention to Detail: Taking responsibility for a thorough and detailed method of working
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment.
Physical Demands
Must be able to stand for long periods of time, Must be able to lift up to 35 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 6:45 a.m. to 3:45 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- High School diploma or GED
- Previous experience in food service setting
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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BI ETL Developer
Classification
Exempt
Reports to
Enterprise Data Architect Manager
JOB DESCRIPTION
Summary/Objective
The BI ETL developer will be responsible for implementing internal ETL processes in order to consume data from 3rd parties as well as internal systems, using Informatica and Azure as the primary toolset. They will also work with the rest of the ETL team to facilitate the growth and maintenance of the enterprise data warehouse and facilitate the need of all data requests.
Essential Functions
- Develop solution in highly demanding environment and provide hands on guidance to other team members.
- Implement Informatica based ETL solutions fulfilling stringent performance requirements.
- Collaborate with product development teams and senior designers to develop architectural requirements to ensure client satisfaction with product.
- Assess requirements for completeness and accuracy.
- Determine if requirements are actionable for ETL team.
- Conduct impact assessment and determine size of effort based on requirements.
- Manage build phase and quality assure code to ensure fulfilling requirements and adhering to ETL architecture.
- Identify bugs when developers are not able to do so.
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
- Attention to Detail: Taking responsibility for a thorough and detailed method of working
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time, Must be able to lift up to 30 lbs., Must be able to drive
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1-10%
Required Education and Experience
- 2+ years specializing within the field of Business Intelligence and ETL.
- Understanding of ETL implementation and workflow
- Proven history of design and implementing ETL workflows from inception
- Comprehension of data engineering principles.
Preferred Education and Experience
- Informatica/Powercenter
- Microsoft SQL Server
- Microsoft Azure
- Familiarity with data engineering concepts.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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First Year Earning Potential: $40 - 60k +/year
Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 6,000 team members operate over 750 retail locations in 41 states. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.
Perks
- Uncapped earning potential balanced with flexible scheduling
- Individual competition balanced with team goals
- Ongoing retail and B2B sales training that teaches invaluable skills useful throughout your career
- Career advancement opportunities
- Medical, accident, and life insurance
- Health Savings and 401(k) plan
Cellular Sales is not only an incredible opportunity for the savvy sales veteran, we specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity in sales, apply now to join our award winning team!
Responsibilities
- Develop customized consumer and business technology solutions
- Provide concierge-level service
- Master the art of sales
- Expand your knowledge of mobile technologies
Essentials
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- High school diploma or equivalent; college degree preferred
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
-
First Year Earning Potential: $40 - 60k +/year
Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 6,000 team members operate over 750 retail locations in 41 states. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.
Perks
- Uncapped earning potential balanced with flexible scheduling
- Individual competition balanced with team goals
- Ongoing retail and B2B sales training that teaches invaluable skills useful throughout your career
- Career advancement opportunities
- Medical, accident, and life insurance
- Health Savings and 401(k) plan
Cellular Sales is not only an incredible opportunity for the savvy sales veteran, we specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity in sales, apply now to join our award winning team!
Responsibilities
- Develop customized consumer and business technology solutions
- Provide concierge-level service
- Master the art of sales
- Expand your knowledge of mobile technologies
Essentials
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- High school diploma or equivalent; college degree preferred
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
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Inventory Control Clerk
Classification
Non-Exempt
JOB DESCRIPTION
Summary/Objective
Handle the receipt, documentation, and tracking of goods. Communicate with Inventory Manager regarding issues or status of merchandise. Be flexible to support changing priorities and needs.
Essential Functions
- Provide support for Inventory Supervisor.
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments.
- Pack, seal, label, and affix postage to prepare materials for shipping.
- Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Requisition and store shipping materials and supplies.
- Compute amounts, such as space available, shipping, or storage.
- Ensure proper stock levels in stores.
- Understand warranty/returns policy per vendor.
- Date and rotate product.
- Clean and maintain the inventory closet.
- Conduct physical inventory of the inventory closet.
- Move inventory around in the market.
- Help with RA process.
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to lift up to 50 lbs. + pounds
Must be able to stand for long periods of time
This is a physically active position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
During special device launches nights and weekends will be required.
Travel
1-10%
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Previous retail experience
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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IT Support Field Technician
Reports to
IT Field Tech Support Supervisor
JOB DESCRIPTION
Summary/Objective
Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk. Additionally, this position is responsible for providing support for retail applications used in stores. Provides support for Network Equipment, Phone Systems, and other IT Infrastructure within locations.
Essential Functions
- Answers evaluates and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using problem management database and maintains history records and related problem documentation
- Interfaces with end users to acquire, move, add, or change desktop/laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance
- Keep peers/manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
- Participates in creation and maintenance of IT standards and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment
Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 50 lbs. Must be able to drive.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
50%
Required Education and Experience
- Bachelor’s degree
Preferred Education and Experience
- Minimum 3 years verifiable technology remote support
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- World class customer service skills
- Industry certifications a plus
- Understanding of ITIL
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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IT Support Field Technician
Reports to
IT Field Tech Support Supervisor
JOB DESCRIPTION
Summary/Objective
Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk. Additionally, this position is responsible for providing support for retail applications used in stores. Provides support for Network Equipment, Phone Systems, and other IT Infrastructure within locations.
Essential Functions
- Answers evaluates and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using problem management database and maintains history records and related problem documentation
- Interfaces with end users to acquire, move, add, or change desktop/laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance
- Keep peers/manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
- Participates in creation and maintenance of IT standards and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment
Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 50 lbs. Must be able to drive.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
50%
Required Education and Experience
- Bachelor’s degree
Preferred Education and Experience
- Minimum 3 years verifiable technology remote support
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- World class customer service skills
- Industry certifications a plus
- Understanding of ITIL
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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IT Operations Support Analyst I
Classification
Non-Exempt
Reports to
Manager, IT Operations Support
JOB DESCRIPTION
Summary/Objective
Act as customer advocate, triaging, and resolving issues ranging from password resets to store outages, firewall and routing issues, software bugs and feature requests. Escalate support issues to appropriate personnel. Work closely with Operation Support Analyst II’s on troubleshooting complicated support issues and building skill set.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Respond to user requests that come in via phone and ticketing system; phone requests being priority workload .
- Resolve requests and when needed, escalate to appropriate personnel .
- Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner.
- Document and summarize interactions with end users accurately for tracking and reporting purposes .
- Troubleshoot and support proprietary software programs as well as third party software and applications.
- Troubleshoot hardware located in the retail environment.
- Work with members of Operations Support on projects and special initiatives .
- Support of Windows XP, Windows 7, Windows 8 and Apple operating systems .
Competencies
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to sit for long periods of time.
- Must be able to lift up to 50 lbs.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Call Center Schedule/Hour.
Travel
1 – 10%
Required Education and Experience
- AS degree in technical field and/or technical certifications.
Preferred Education and Experience
- AS degree in technical field.
- Exceptional customer service skills .
- Minimum one year verifiable technology support .
- Industry certifications a plus .
- Ability to deal with stress and changing priorities .
- Basic understanding of firewall and routing technologies .
- Strong troubleshooting skills .
- Familiar with Microsoft operating systems .
- Basic knowledge of Active Directory .
- Basic knowledge of DNS.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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IT Operations Campus Support Technician
Classification
Non-Exempt
Reports to
IT Operations Support Supervisor
JOB DESCRIPTION
Summary/Objective
Works under general supervision of the IT Operations Support Supervisor. Provides primary support of hardware and software solutions deployed in Headquarters and Contact Center locations. Expertise to resolve user problems presented from the end users.
Essential Functions
- Answers, evaluates, and prioritizes service requests received via ticketing system, telephone, voice mail, email, and in-person for users’ technology needs.
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using standard ticketing system, and maintains history records and related problem documentation.
- Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Senior Technician for more technical assistance
- Keep peers / manager informed of trends, significant problems and delays.
- Customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
Competencies
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 75 lbs. Must be able to drive. Must be able to climb on and use a ladder to install equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are typically Monday through Friday, but will also include non – business hours depending on business needs.
Travel
10%
Required Education and Experience
- HS diploma
- Minimum 1 year verifiable technology remote support
Preferred Education and Experience
- Two or four year degree
- Industry certifications a plus
- Understanding of ITIL
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- Ability to deal with stress and changing priorities
- Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
- Excellent interpersonal skills with the ability to work both independently and as part of a team
- Strong troubleshooting skills
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Inventory Control Clerk
Classification
Non-Exempt
JOB DESCRIPTION
Summary/Objective
Handle the receipt, documentation, and tracking of goods. Communicate with Inventory Manager regarding issues or status of merchandise. Be flexible to support changing priorities and needs.
Essential Functions
- Provide support for Inventory Supervisor
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments.
- Pack, seal, label, and affix postage to prepare materials for shipping.
- Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Requisition and store shipping materials and supplies.
- Compute amounts, such as space available, shipping, or storage.
- Ensure proper stock levels in stores
- Understand warranty/returns policy per vendor
- Date and rotate product
- Clean and maintain the inventory closet
- Conduct physical inventory of the inventory closet
- Move inventory around in the market
- Help with RA process
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to lift up to 50 lbs. + pounds
Must be able to stand for long periods of time
This is a physically active position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
During special device launches nights and weekends will be required.
Travel
1-10%
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Previous retail experience
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Training Content Specialist
Classification
Exempt
Reports to
Learning and Development Manager
JOB DESCRIPTION
Summary/Objective
Work with Training team to create and maintain learning content specific to business needs. Take initiative to ensure all content is current and presented in a manner that reflects company culture while meeting learning needs from an instructional perspective.
Essential Functions
- Collaborate with members of the National Training team and subject matter experts to produce specific training offerings to include: reference guides, e-Learning courses, videos, and/or PowerPoint presentations.
- Organize, update and maintain training materials.
- Utilize various software and tools for e-Learning design.
- Design and develop tests/quizzes/assessments to gage understanding and learning transfer. May track test/assessment completion.
- Develop and maintain knowledge of Cellular Sales and Verizon Wireless products and services.
- Utilize and maintain internal Learning Management System (LMS) to distribute, track and evaluate the effectiveness of instructional applications.
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Achievement Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to take action and show tenacity in case of obstacles or resistance.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, scanners, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work may vary.
Travel
Minimum travel is expected for this position, 0-5%.
Required Education and Experience
- High School diploma or equivalent experience required.
- Proficiency with the Microsoft Office Suite is required.
Preferred Education and Experience
- Adobe Captivate or other Adobe software knowledge.
- Graphic Design knowledge and/or experience preferred.
Additional Eligibility Qualifications (Attitude, Knowledge, Skills, Abilities)
Attitude
- Ability to work independently while still working on team goals
- Willingness to enhance personal learning and knowledge
Knowledge
- Facilitation- Some general knowledge of principles and methods for curriculum and training design, teaching and instruction for adult individuals and groups.
- English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
- Use of Media— Knowledge of alternative ways to inform and entertain via written, oral and visual media.
- Psychology— Some general knowledge of human behavior and performance.
Skills
- Speaking— Able to speak clearly and in a way that conveys information effectively.
- Instructing— Able to teach others how to do something, especially in an online format.
- Reading Comprehension— Understands written sentences and paragraphs in work related documents.
- Active Listening— Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Social Perceptiveness— Being aware of others' reactions and understanding why they react as they do.
Abilities
- Oral Expression— The ability to communicate information and ideas when speaking so others will understand.
- Speech Clarity— The ability to speak clearly so others can understand you.
- Written Expression— The ability to communicate information and ideas in writing so others will understand.
- Organization – Strong organizational skills with the ability to multitask.
- Originality— The ability to brainstorm unusual or clever ideas about a given topic or situation, to develop creative ways to solve problems or to convey information.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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First Year Earning Potential: $40 - 60k +/year
Why Us
Since opening our doors in 1993, Cellular Sales has evolved into what is now the wireless industry’s most respected retail channel for Verizon Wireless. Our more than 6,000 team members operate over 750 retail locations in 41 states providing a concierge-level customer experience. Throughout our continued growth, we have maintained our commitment to being the best at what we do, while having a great time doing it!
Why You
- You want to provide your community with the best sales and service recommendations
- You want to serve consumers and small businesses
- You want uncapped earning potential balanced with flexible scheduling
- You recognize that effort and attitude, not luck or chance, impact performance the most
- You want individual competition balanced with team goals
- You want to continually expand your knowledge of sales and wireless technology
- You recognize the benefits of retail and B2B sales experience, like learning to work well with others and communicating effectively
- You want career advancement and ongoing sales training opportunities that further develop you personally and professionally
- You want group medical, accident, and life insurance options
- You want Health Savings and 401(k) plan options
Cellular Sales is a great opportunity for the savvy sales veteran or a less experienced person with a heart for serving others and a strong drive to succeed. If you’re known for having a great attitude and work ethic and are looking for a career in technology sales, Cellular Sales has a great opportunity for you!
What We Look For
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- Minimum two years of related work experience
- High school diploma or equivalent required; college degree preferred
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow up skills
- Interest and understanding of technology products and services
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years Cellular Sales has received the Inc. 5000 award for being one of the fastest growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 5,000 team members, and operate more than 700 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Wireless Sales Representatives competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years Cellular Sales has received the Inc. 5000 award for being one of the fastest growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 5,000 team members, and operate more than 700 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Wireless Sales Representatives competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years Cellular Sales has received the Inc. 5000 award for being one of the fastest growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 5,000 team members, and operate more than 700 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Wireless Sales Representatives competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
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ITSecurity Engineer
Classification
Exempt
Reports to
IT Enterprise Architect
JOB DESCRIPTION
Summary/Objective
The IT Security Engineer reports to the Information Security Manager and exhibits a passion for championing the corporate security goals along with the desire to promote security best practices. This role is responsible for performing all functions required to lead and support day-to-day security operations, maintaining the network and system components that comprise the infrastructure, accountable for the confidentiality, availability, and integrity of endpoint devices, monitoring compliance with IT security policy and regulatory compliance requirements, and managing security event and incident related occurrences.
Essential Functions
- Monitor, respond, and advise on information security issues related to any corporate owned devices to ensure security controls in place are appropriate and operating as intended
- Lead/coordinate response to information security incidents and exercise independent judgement in the investigation of, countermeasures to, and recovery from computer-based attacks, unauthorized access, and policy breaches
- Ability to analyze systems and conduct activities within the SDLC framework
- Architects, designs, implements, maintains and operates information system security controls and countermeasures
- Develop and publish information security policies, procedures, standards and/or guidelines based on best-practices and applicable security requirements
- Collaborate with IT leadership, legal department, and law enforcement agencies as necessary, to manage security vulnerabilities
- Consistently exhibit and support a “customer” first attitude by providing best-practice security solutions that meet the needs of the business
- Encourage a collaborative and positive environment for security awareness and education
- Conduct security research to gain a better understanding of the enterprise threat landscape and keeping abreast of the latest security issues
- Conduct enterprise security audits, define remediation plans, and manage threats within the acceptable risk tolerance range
- Responsible for performing static and dynamic source code analysis, and perform required activities, techniques, and methodologies, and utilize the various security-related tools and/or programs
- Ability to secure the network perimeter through the operations of the firewall, virtual private networks (VPNs), intrusion detection system/intrusion prevention system (IDS/IPS), network access control (NAC), data loss prevention (DLP) and enterprise anti-virus solutions
- Provide security expertise as a representative of the business by analyzing business needs and recommending solutions
- Knowledge and practice of risk assessment tools, technologies and methods
- Experience designing secure networks, systems and application architectures
- Knowledge of disaster recovery, computer forensics tools, technologies and methods
- Ability to communicate security issues to peers and management
- Ability to read and use the results of mobile code, malicious code, and anti-virus software or other vulnerability solutions
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to sit for long periods, Must have reliable transportation, Must be able to drive.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
0% - 10%
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Bachelor’s Degree
- Able to operate independently, with little to no supervision, while performing job duties
- Advanced understanding of firewalls (functionality and maintenance), switches, routers, email gateway and DLP, IPS/IDS, anti-virus/malware, vulnerability scanning, VSX and Endpoint security solutions, system event and system monitoring solutions, and security-related systems
- Advanced understanding of cloud architecture and cloud security practices
- Advanced understanding of and practical experience with protecting data at rest, data in motion and data at endpoint concepts
- Knowledge of Security Profiling and Threat models
- Familiarity with cryptographic algorithms and libraries
- Advanced understanding of network protocols, ports, and services
- Advanced understanding of operating systems and related components
- Advanced understanding of applicable compliance, legal, state regulations and/or other security-related requirements
- Highly responsive and proven professionalism in communication, interpersonal, analytical, and organizational skills
- Ability to work in a team environment under pressure in dealing with security incidents
- Ability to maintain in depth knowledge and networking infrastructure utilized by the company including the management and reporting of each
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- CompTIA Security+
- Security Associate of (ISC)2
- Certified Information System Security Professional (CISSP)
- Certified Security Analyst (CSA)
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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IT Infrastructure Team Lead
Classification
Exempt
Reports to
IT Infrastructure Manager
JOB DESCRIPTION
Summary/Objective
The Infrastructure Team Lead oversees the tasks, production and professional growth of Infrastructure Team personnel. The Infrastructure Team Lead provides leadership and coordination for other IT Support team members in maintaining and improving the current environment while developing and implementing IT initiatives that support a fast paced, performance-oriented technology organization. The role will be responsible for assigning tasks, responsibilities, and timelines within the team to achieve Cellular Sales key business strategies while working in support of staff development, attendance and planning for team growth. This position partners with IT Infrastructure Staff Administrator to provide support and guidance for efficient and effective resolution of project and support tickets.
Essential Function
- Support and participate in project rollouts.
- Defines team and individual KPI metrics and reporting, evaluating performance, staffing levels, and coverage gaps while tracking staff availability and PTO requests.
- Proactively monitors work performed by the team to identify potential issues and opportunities to improve performance and timing.
- Conducts and tracks Infrastructure staff one to one, review, performance and professional growth.
- Resolves escalated customer or team personnel issues.
- Monitors technology trends and activity, staying current with infrastructure system outages and lag time, proactively providing status reports as urgency dictates or upon managerial requests.
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment. Cultivating the culture of the Ideal Team Player and the traits of humility, hunger and empathy.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals under tight deadlines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role; however, some standing is required. A large portion of time is spent with computer work that requires repetitious eye/hand movement.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. with the expectation to work extra hours as situations arise as well as on call rotation.
Travel
0-10%
Required Education and Experience
- 4 year degree in related field or equivalent experience
- 5 to 10 years IT experience with an emphasis on Infrastructure, Datacenter and Cloud systems team leadership
Preferred Education and Experience
- Bachelor’s degree in related field
- Industry certifications a plus
- Understanding of ITIL
- Experience in process management and team development
- Experience with ServiceNow and Azure Dev Ops platforms is a plus
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- Ability to deal with stress and changing priorities
- Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
- Excellent interpersonal skills with the ability to work both independently and as part of a team
- Ability to lead and motive a highly productive team in a fast paced environment
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Infrastructure Administrator
Classification
Exempt
Reports to
Manager, Infrastructure Administration
JOB DESCRIPTION
Summary/Objective
The Infrastructure Administrator is involved in the build and support of systems and network implementations as related to stores, corporate headquarters, Call Center, data centers, IaaS and PaaS cloud systems. Must maintain a level of related expertise and a high level of awareness regarding any technology implemented within Cellular Sales (e.g. network, wireless, load balancing, servers, DNS, Directory Services, unified communications, system patching, automation, analysis and cloud platforms). The Infrastructure Administrator is a subject matter expert responsible for working with the Senior and Staff Infrastructure Administrator(s) to advise manager level staff when making strategic and tactical technical level decisions that will affect the Cellular Sales infrastructure networks, systems and applications. Must work closely with all teams to ensure seamless delivery of infrastructure implementations. The Infrastructure Administrator will act as a high level of support for Operations Support, providing timely troubleshooting and diagnosis for problem resolution along with run support handoffs and training. The Administrator may be called upon to provide input as the technical authority between any infrastructure related vendor and Cellular Sales.
Essential Functions
- This position is responsible for task and project level execution at the direction of the Director, and Manager Infrastructure Systems for system implementations.
- Build and administration of Infrastructure-related solutions for various project and operational needs, both independent and collaborative efforts.
- Contribute to and maintain infrastructure standards and documentation.
- Contribute to and maintain policies related to systems (Active Directory and Exchange policy, password policies, network system policy, system access policies, backup policies, etc.)
- Develop and maintain installation and configuration procedures, and infrastructure related documentation.
- Research and innovate scripted, preferably automated, approaches for infrastructure administration tasks.
- Install new/rebuild existing networks and network related devices, servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Participate in software and hardware evaluations, testing and reviews
- Conduct network system support, updates and install of related software applications
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people with a hunger for continued growth.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working,
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.,
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.,
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics with a humble focus on team success.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
- Must be able to perform repetitious hand/eye movement,
- Must be able to sit for long periods of time,
- Must be able to lift up to 30 lbs.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility to work required hours to address critical department needs – participating in on call rotation. Will require occasional work after normal business hours, on weekends, and over holidays.
Travel
0 – 10% travel is expected for this position.
Required Education and Experience
- 4 year degree or equivalent experience
- 5 to 7 years infrastructure or system administration experience
Preferred Education and Experience
- Microsoft Certifications, Cisco, cloud platform and other certifications, in related technologies to the Cellular Sales infrastructure.
- 4 year degree in Information Systems or Technology
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
- Displays a passion for infrastructure, cloud and datacenter administration.
- A healthy confidence tempered with discernment.
- The ability to clearly communicate information and ideas.
- The ability to listen and understand information and ideas presented.
- The ability to speak clearly so others can understand.
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- The ability to apply general rules to specific problems to produce answers that make sense.
- Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- The ability to engage teams in a wide range of projects and discussions.
- The ability to create, read and improve automation packages based on scripting platforms (including Powershell, Python, Ansible, Terraform etc.)
- The ability to find, collect, analyze and explain system status, activity and event logs to improve and optimize infrastructure systems.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
Facilities Coordinator
Classification
Non-Exempt
Reports to
Operations Manager
JOB DESCRIPTION
Summary/Objective
Perform work involving the skills of multiple maintenance or craft occupations to keep machines, mechanical equipment, or the structure of an establishment in repair. Duties may range from installation and repairing of buildings, to troubleshooting and repairing electrical or mechanical equipment.
Essential Functions
- Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.
- Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
- Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
- Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
- Adjust functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges.
- Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
- Assist with negotiation of price for build outs and extra projects.
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Supervisory Responsibility
This position may have supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to lift up to 50 lbs. Must be able to use a ladder.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel
1-10%
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Previous maintenance experience
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years Cellular Sales has received the Inc. 5000 award for being one of the fastest growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 5,000 team members, and operate more than 700 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Wireless Sales Representatives competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
Returns Authorization Coordinator
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
Manage the receipt, documentation, and tracking of goods. Communicate with market and vendors regarding issues or status of merchandise. Maintain flexibility to support changing priorities and needs.
Essential Functions
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments.
- Pack, seal, label, and affix postage to prepare materials for shipping.
- Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Requisition and store shipping materials and supplies.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Compute amounts, such as space available, shipping, or storage.
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Supervisory Responsibility
This position may have supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to stand for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Previous retail experience
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
Why Us
Since opening our doors in 1993, Cellular Sales has evolved into what is now the wireless industry’s most respected retail channel for Verizon Wireless. Our more than 6,000 team members operate over 750 retail locations in 41 states providing a concierge-level customer experience. Throughout our continued growth, we have maintained our commitment to being the best at what we do, while having a great time doing it!
Why You
- You want to provide your community with the best sales and service recommendations
- You want to serve consumers and small businesses
- You want uncapped earning potential balanced with flexible scheduling
- You recognize that effort and attitude, not luck or chance, impact performance the most
- You want individual competition balanced with team goals
- You want to continually expand your knowledge of sales and wireless technology
- You recognize the benefits of retail and B2B sales experience, like learning to work well with others and communicating effectively
- You want career advancement and ongoing sales training opportunities that further develop you personally and professionally
- You want group medical, accident, and life insurance options
- You want Health Savings and 401(k) plan options
Cellular Sales is a great opportunity for the savvy sales veteran or a less experienced person with a heart for serving others and a strong drive to succeed. If you’re known for having a great attitude and work ethic and are looking for a career in technology sales, Cellular Sales has a great opportunity for you!
What We Look For
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- Minimum two years of related work experience
- High school diploma or equivalent required; college degree preferred
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow up skills
- Interest and understanding of technology products and services
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Phone Repair Technician
Classification
Non-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to perform repetitious hand/eye movement.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to lift up to 15 lbs.
- Must be able to lift up to 30 lbs.
- Must be able to lift up to 50 lbs.
- Must be able to use a ladder.
- Must able to drive and meet the driver approval standards of the company.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
1 – 10%
Required Education and Experience
- High School Diploma Equivalent
Preferred Education and Experience
- 2 year degree
- Master Technician Certification
- Practical Motherboard Repair Certification
- Micro Soldering Certification
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 6,000 team members operate over 750 retail locations in 41 states. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.
Perks
- Uncapped earning potential balanced with flexible scheduling
- Individual competition balanced with team goals
- Ongoing retail and B2B sales training that teaches invaluable skills useful throughout your career
- Career advancement opportunities
- Medical, accident, and life insurance
- Health Savings and 401(k) plan
Cellular Sales is not only an incredible opportunity for the savvy sales veteran, we specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity in sales, apply now to join our award winning team!
Responsibilities
- Develop customized consumer and business technology solutions
- Provide concierge-level service
- Master the art of sales
- Expand your knowledge of mobile technologies
Essentials
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- High school diploma or equivalent; college degree preferred
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years Cellular Sales has received the Inc. 5000 award for being one of the fastest growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 5,000 team members, and operate more than 700 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Wireless Sales Representative, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Wireless Sales Representatives competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
Inventory Control Clerk
Classification
Non-Exempt
JOB DESCRIPTION
Summary/Objective
Handle the receipt, documentation, and tracking of goods. Communicate with Inventory Manager regarding issues or status of merchandise. Be flexible to support changing priorities and needs.
Essential Functions
- Provide support for Inventory Supervisor
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments.
- Pack, seal, label, and affix postage to prepare materials for shipping.
- Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Requisition and store shipping materials and supplies.
- Compute amounts, such as space available, shipping, or storage.
- Ensure proper stock levels in stores
- Understand warranty/returns policy per vendor
- Date and rotate product
- Clean and maintain the inventory closet
- Conduct physical inventory of the inventory closet
- Move inventory around in the market
- Help with RA process
Competencies
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to lift up to 50 lbs. + pounds
Must be able to stand for long periods of time
This is a physically active position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
During special device launches nights and weekends will be required.
Travel
1-10%
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Previous retail experience
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count
-
First Year Earning Potential: $40 - 60k +/year
For seven of the last eight years, Cellular Sales has received the Inc. 5000 award for being one of the fastest-growing privately held companies in the country. We are the largest retail provider of Verizon products in the United States, employ over 6,000 team members, and operate more than 750 locations in 41 states. As Verizon’s most respected retail channel, we will continue to develop existing territories while also expanding into new regions.
We have built our reputation as the industry leader by employing the best and the brightest Sales Professionals. If you want to be part of a winning sales team that serves its customers and its community, enjoy teaching others to use the newest technology, and are highly driven to succeed, then we are looking for you!
Responsibilities
As a Sales Consultant, you will greet customers in our stores, ascertain what each individual needs and make recommendations based on their specifications.
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services
Benefits
At Cellular Sales, we recognize how critical our team’s hard work and dedication are in providing our customers with the best possible service! We are proud to offer our Sales Consultants competitive individual and family benefit options.
- Dynamic team environment
- Flexible scheduling
- Highest commissions in the industry
- Professional training and mentoring program
- National and regional marketing campaigns
- Medical insurance including Health Savings and Flexible Spend accounts
- Accident and life insurance
- 401(k)
Requirements:
- Positive attitude
- Valid driver’s license required to ensure reliable transportation to multiple locations within the area
- 2 years of related experience
- Effective verbal, written and interpersonal skills
- Strong negotiating and follow-up skills
- Self-motivated
- Understanding of new technology products and services
- Willingness to utilize proven techniques to increase your sales funnel lead count