Recruiting Assistant, Contact Center

Location : City ROCHESTER
Location : State/Province (Full Name) New York
Zip
14622-2635
ID
2022-5438
Category
Human Resources

Cellular Sales

Recruiting Assistant, Contact Center

 

Classification
Non-Exempt

 

Reports to
Contact Center Recruiter

 

JOB DESCRIPTION

 

Summary/Objective
Assist Recruiting team to progress candidates and coordinate recruiting activities for all Contact Center positions. Manage daily contact with candidates and utilize company tracking system to monitor and follow up with candidates in the onboarding process. Utilize interpersonal and relationship building skills to communicate, inform, and project a positive image of Cellular Sales to the community. This position is administrative in nature and requires heavy data entry.

 

Essential Functions

  1. Utilize internal sourcing/recruiting systems (iCIMS) to record, update, and track all candidate progress.
  2. Coordinate job shadows and virtual and face-to-face interviews including, but not limited to: room set up, Outlook calendar invitations, and candidate invitations via applicant tracking system (iCIMS).
  3. Compile and communicate monthly turnover report, employee anniversaries, referral bonus submissions, internal/external job postings, and various other items on a regular basis.
  4. Utilize best practices in all company recruiting communications to include grammar, writing, style, and message themes to ensure overall quality of output and consistency.
  5. Assist Recruiting team in the preparation of career fairs, networking events, and other company/community events. Manage scheduling, invitations, logistics, collateral, etc. of certain events. Maintain an office presence in the absence of Recruiter while offsite.
  6. Facilitate onboarding process for all new hires, including, but not limited to; issuing onboarding paperwork, sending requests for drug screen registrations, assisting with login creations for company systems, and ensuring that all new hire documentation is on file before start date.
  7. Utilize interpersonal and communication skills to be professional and courteous in all dealings, while able to ensure a clear understanding of directions and job requirements on part of the candidate.
  8. Execute other duties and tasks as delegated by Recruiting and Talent Management supervisors.

Competencies

  1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
  2. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  3. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  4. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Supervisory Responsibility
This position has no supervisory responsibilities.

 

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role, though some standing may be required. Ability to lift boxes up to 30 lbs. and bend or stand on a stool as necessary. Carry and assemble recruiting materials (posters, handouts, banners, etc.).

 

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Some hours may be required outside of the normal working schedule.

 

Travel
No travel is expected for this position.

 

Required Education and Experience

  1. High School diploma or equivalent.

Preferred Education and Experience

  1. Some Full-Cycle Recruitment knowledge and experience preferred.
  2. Some knowledge of hiring, employment law, sales, and management would be helpful.
  3. College degree preferred.

Additional Eligibility Qualifications (Knowledge, Skills, & Abilities)
Knowledge

  1. English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  2. Administration — Knowledge of business principles involved in strategic planning, resource allocation, and coordination of people and resources.
  3. Clerical — Knowledge of administrative and clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology.

Skills

  1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  2. Verbal and Written Skills — Utilizing professional written, speaking and skills. Talking to others to convey information effectively.  May involve speaking one on one or potentially to groups of people.
  3. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Ability to adjust one’s own actions in relation to others’ actions.

Abilities

  1. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  2. Working Directly with the Public — Dealing directly with the public to include receiving clients or guests, supplying information and promoting the organization at all times.
  3. Detail Orientation — Possessing excellent organizational and process management abilities.
  4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish work utilizing effective time management.
  5. Team Orientation — Ability to collaborate as part of a team, with strong ability to work independently.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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