Performance Management Specialist

Location : City Knoxville
Location : State/Province (Full Name) Tennessee
Zip
37923
ID
2022-5331
Category
Business Support

Cellular Sales

Performance Management Specialist

 

Job Code - PMSP     

 

Classification
Exempt/Non-Exempt

 

Reports to
Elevate/CScore Program Manager

 

Date
February 15, 2022

 

JOB DESCRIPTION

Summary/Objective

  • Creates and uses evaluation tools and methodologies to evaluate effectiveness of development and recognition program
  • Assist with planning and execution of annual sales incentive trip
  • Communicates and promotes program benefits to key stakeholders
  • May assist with design and development of curriculum using appropriate learning methodology including e-learning.
  • Assists with performance consulting leading to development of performance solutions
  • Markets development resources and communicates programs and curriculum to key stakeholders
  • Provide reporting on employee recognition programs
  • Manage relationships with external vendors
  • Influence program priorities and strategy through data driven decisions
  • Regularly review metrics and proactively seeks out new and improved reporting
  • Communicates ideas effectively, verbally and in writing, to a wide range of audiences

 

Essential Functions

 

As a Specialist, you'll lead the management of our internal sales recognition and development program across multiple regions of the company. You'll have opportunities to work with business leaders to consult on their region’s individual sales development and recognition needs. Ultimately, helping each region move towards their desired goals. Great communication skills and ability to think outside the box will be a must in this role!

 

  • Creates and uses evaluation tools and methodologies to evaluate effectiveness of development and recognition program
  • May assist with design and development of curriculum using appropriate learning methodology including e-learning.
  • Assists with performance consulting leading to development of performance solutions
  • Markets development resources and communicates programs and curriculum to key stakeholders
  • Provide reporting on employee recognition programs
  • Manage relationships with external vendors
  • Influence program priorities and strategy through data driven decisions
  • Regularly review metrics and proactively seeks out new and improved reporting
  • Communicates ideas effectively, verbally and in writing, to a wide range of audiences


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Competencies

 

  1. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  2. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
  3. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
  4. Oral Communication: Shaping and expressing ideas and information in an effective manner

Supervisory Responsibility
This position has no supervisory responsibilities.

 

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Demands
This is largely a sedentary role; however, some filing is required. Must be able to sit for long periods. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

 

Travel
0-10%

 

Required Education and Experience

 

  1. 4-year Bachelor’s Degree

 

Preferred Education and Experience

 

  • 2+ years of Project Management experience preferable in the recognition space
  • Experience working with retail sales employees
  • 2+ years gamification and/or e-learning experience
  • Bachelor’s degree or equivalent post-secondary degree in a related field
  • 2+ years of Project Management experience, preferably in the recognition space
  • Demonstrated experience defining program requirements and using data and metrics to determine improvements

 

 

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