IT Operations Support Team Lead
IT Operations Support Manager
The Operations Support Team Lead oversees the tasks and production of Operations Support personnel. This position partners with other Operations Support teams to provide support and guidance for efficient and effective resolution of support tickets.
This position has supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is largely a sedentary role; however, some standing is required. A large portion of time is spent with computer work that requires repetitious eye/hand movement.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. with the expectation to work extra hours as situations arise as well as on call rotation.
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.