Cellular Sales

HQ Operations and Administration Analyst

Location : City Knoxville
Location : State/Province (Full Name) Tennessee

Cellular Sales





Reports to
Operations and Administration Supervisor





The OA Analyst is responsible for all mid-level administrative processes as determined by the OA Supervisor. The OA Analyst provides support to the front end representatives in our retail locations with payment verifications, invoice adjustments, Verizon compliance and cash handling procedures. In addition, the OA Analyst provides the same support to market leadership and operation staff.  


Essential Functions

  1. Refund research and verification
  2. Payment transaction report
  3. Override Report weekly
  4. Tax Exempt Report and documentation verification
  5. Cash Safe tickets
  6. Cash Safe research
  7. Datascape research
  8. Datascape adjustment


  1. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  2. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
  3. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
  4. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
  5. Oral Communication: Shaping and expressing ideas and information in an effective manner.

Supervisory Responsibility
This position has no supervisory responsibilities.


Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Position Type/Expected Hours of Work
This is a 40-hour a week / full-time position. Varying shifts and days of work available.


No travel is required for this position.


Required Education and Experience

  1. H.S. Diploma or equivalent

Preferred Education and Experience


Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

Microsoft Office proficiency

Process optimization


AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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