National Inventory Product Claims Coordinator

National Inventory Product Claims Coordinator

Classification

Non-Exempt

Reports to
Director of National Inventory

JOB DESCRIPTION

Summary/Objective
This role focuses on minimizing loss and maximizing product credit by ensuring market inventory teams fully understand and accurately execute shipping claims processes across all shipping and vendor partners.

Essential Functions

1. Guide market inventory teams in following established shipping claims processes for all vendor and carrier partners in order to ensure compliance.
2. Provide support and coaching to market inventory teams in order to improve their understanding and execution of claims procedures.
3. Monitor claim submissions for accuracy and timeliness in order to minimize loss and maximize product credit.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
2. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
3. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
4. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
5. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
6. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment

This job is in a back office/inventory environment.

Physical Demands

Must be able to perform repetitious hand/eye movement, Must be able to sit for long periods of time, Must be able to stand for long periods of time, Must be able to lift up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel
0-10%

Required Education and Experience

1. High school diploma or GED
2. Must be comfortable with Microsoft Office products and able to work in an organized and efficient way. 

Preferred Education and Experience

1. 4 Year Degree
2. Experience with inventory, shipping claims, or reverse logistics processes would be beneficial. 

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

Punctual with reliable transportation

Good listening skills and ability to follow written and verbal instruction

Consistently meet deadlines

Self-starter with ability to work with minimal supervision as well as with a team

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.