B2B Data Entry Clerk
Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, innovative, and responsible people who enjoy helping others. This is a hybrid position – with some work from home potential.
About the Team
The Business Support Team comes alongside business reps nationwide to act as a liaison between customers, B2B reps and Verizon Customer Service to resolve account needs. Our main goal is to provide an outstanding experience for our clients. This position primarily focuses on updating and maintaining the databases used by the Business Support Team.
What you’ll do:
- Maintain database by entering new information and updated existing customer and account information.
- Utilize database to pull reporting and provide information.
- Daily use of Word, Excel, Salesforce, and spreadsheets.
What we’re looking for:
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changing circumstances, tasks, responsibilities, and people.
- Attention to detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
- Desire to Succeed: taking the initiative to utilize the knowledge given in new and innovative ways.
Education and Experience:
- High School diploma or equivalent experience required.
- Proficient in Microsoft Excel and Outlook
- Basic typing and computer skills required
- Experience with outbound calling preferred
What We Offer:
- Health, Vision, and Dental Insurance
- Health and Wellness Program
- Discount on Verizon services
- Employee Assistance Program
- Onsite gym and walking trail
Schedule:
This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
