B2B Operations Manager

B2B Operations Manager

This position is based at our headquarters and operates on a hybrid schedule, requiring some in-office presence.

Classification

Exempt

Salary Grade/Level/Family/Range
Salary based on qualifications

Reports to
National Director of Business Sales

Date
September 15, 2025

JOB DESCRIPTION

Summary/Objective

The B2B Operations Manager is expected to oversee all aspects associated with various B2B sales programs including, but not limited to, B2B Commissions, B2B Compensation, Verizon Business B2B Compensation Exhibits, RQ B2B SKU’s, B2B CScore, Business POS Systems (RQ, TE Sync, B360TE, B360), B2B Contests & SWAG organization, Coordination with B2B In-Store Displays, Coordination with B2B Selling Guide, & Coordination with B2B Care & Training. 

This position will require coordination with B2B Sales Trainer, B2B Support Manager, B2B Care Team, and B2B Sales Reps and their respective directors.  In addition, this position will work with Cellular Sales Business Development Team on projects that span consumer & B2B and with Cellular Sales Marketing, Training, Advertising, Commissions, and Operations. 

Essential Functions

1. Organize each respective program ensuring that all necessary details are complete to enable a B2B sales rep to sell / use each aspect from start to finish.
2. Oversee all responsibilities, employ, and maintain staff and coordination as necessary to maintain minimum service levels and growth goals to support Cellular Sales national B2B Program.
3. Stay up to date with Verizon & Cellular Sales promotions as they apply to B2B and direct/include promotions in applicable proposals.
4. Oversee communications & testing with 3^rd party vendors pertaining to proposal generation and calculations.
5. Develop & maintain relationship with application vendors.
6. Coordinate with B2B Systems Administrator regarding proposal volume, trends, and accuracy to report to regional directors, business sales director, and other personnel as directed AND to forecast labor needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
2. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
5. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

Supervisory Responsibility
This position has supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel
1-10%

Required Education and Experience

1. High School diploma or GED
2. Wireless Applications Experience
3. Sales Experience, especially involving proposals

Preferred Education and Experience

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

1. Supervisory skills only as program grows and exceeds automation.

AAP/EEO Statement
[Insert AAP/EEO statement here, if applicable.]

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Signatures

This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.

Employee_________________________________________Date_______________________