Returns Authorization Coordinator

Returns Authorization Coordinator

Classification
Non-Exempt

Reports to
Regional Director

Pay Rate
$15/HR

JOB DESCRIPTION

Summary/Objective
Manage the receipt, documentation, and tracking of goods.  Communicate with market and vendors regarding issues or status of merchandise. Maintain flexibility to support changing priorities and needs. 

Essential Functions

1. Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
2. Deliver or route materials to departments.
3. Pack, seal, label, and affix postage to prepare materials for shipping.
4. Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.

Competencies

1. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Work Environment
This job is in a store/retail environment.

Physical Demands

Must be able to stand for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
15-25 hours per week

Travel
No travel is expected for this position.

Required Education and Experience

1. High School diploma or GED

Preferred Education and Experience

1. Previous retail experience 

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.