Business Solutions Sales Representative
JOB DESCRIPTION
Summary/Objective
Sell Verizon Wireless (VZW) devices to business clients by providing value and service to win their confidence and ultimately grow our business client base. Works primarily with small business customers to support their wireless business needs.
Essential Functions
- Handles leads from VZW for existing or new customers.
- Conduct appointments with business clients via phone and online to determine need and provide information about products and/or services.
- Make, accept, and disposition calls and set appointments for oneself as well as accept appointments set by Business Solutions Representatives team.
- Manage all steps in the B2B sales cycle to include conducting client account analysis and review, alerting clients to programs/services that would benefit their business, and conducting follow up and service transactions (assist with device set up, delivery, etc.).
- Serve as a liaison between business customers and VZW, as well as customers and the B2B customer service team.
- Generate and present client proposal (with or without assistance from Support Team) and direct fulfill orders.
Competencies
- Accountability
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This is a remote/work from home position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; repetitious eye and hand movement is required.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are flexible and vary based on business needs.
Travel
No travel is required for this position.
Required Education and Experience
- High School diploma.
Preferred Education and Experience
- Previous business sales experience preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Knowledge
- Customer and Personal Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales Knowledge — Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
Skills
- Active Listening— Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation— Actively looking for ways to help people.
- Persuasion— Persuading others to see and understand the benefits of making a choice that they may not have initially considered.
- Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Abilities
- Oral Expression— The ability to communicate information and ideas in speaking so others will understand.
- Written Expression— The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning— The ability to apply general rules to specific problems to produce answers that make sense.
- Emotional Regulation— The ability to control oneself and maintain a professional, positive, and courteous demeanor at all times. Able to remain calm and composed in all business dealings.
AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
