ServiceNow Developer

ServiceNow Developer

Classification
Exempt

Reports to
Product Team Manager 

JOB DESCRIPTION

Summary/Objective

This role works with the Product Owner, Product Analysts and Business units to design, develop and maintain the ServiceNow environment. Responsibilities include but are not limited to writing scripts, building workflows, and collaborating with teams to design the best solution for each request.

Essential Functions

1. Creation of scripts and workflows in ServiceNow to meet business requirements
2. Cross team collaboration
3. Assisting to design solutions to meet business needs

Competencies

1. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
2. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty
3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
4. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Oral Communication: Shaping and expressing ideas and information in an effective manner
7. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods. Must be able to lift up to 30 lbs.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel
0% - 10%

Required Education and Experience

1. High School Diploma or GED
2. Minimum 2+ years of ServiceNow focus
3. Working with catalog items, workflows, workspaces, agent chat
4. Scripting knowledge (JavaScript, HTML, CSS)
5. QA Testing, Agile/Scrum methodology, and interacting with stakeholders
6. Working with 3rd party integrations
7. CSA Certification

Preferred Education and Experience

1. 2 year degree
2. CAD Certification
3. HAM Certification
4. ITIL V4 Familiarity
5. CSA Certification

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

1. Displays a passion for ServiceNow platform administration.
2. A healthy confidence tempered with discernment.
3. The ability to clearly communicate information and ideas.
4. The ability to listen and understand information and ideas presented.
5. The ability to speak clearly so others can understand
6. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
7. The ability to apply general rules to specific problems to produce answers that make sense.
8. Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
9. The ability to engage teams in a wide range of projects and discussions.
10. The ability to create, read and improve automation packages based on scripting platforms (including Powershell, Python, Ansible, Terraform etc.)
11. The ability to find, collect, analyze and explain system status, activity and event logs to improve and optimize infrastructure systems
12. Flexibility to work required hours to address critical department needs – participating in on call rotation. Will require occasional work after normal business hours, on weekends, and over holidays. 

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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