Business Solutions Representative - Appointment Setter

Business Solutions Representative - Appointment Setter

JOB DESCRIPTION

Summary/Objective
Interact with business customers via phone to provide information regarding business support program and to connect businesses with Business Solutions Sales Representatives and local B2B Representatives. Set discovery and maintenance appointments over the phone.

Essential Functions

1. Confer with businesses by telephone to set appointments for Business Solutions Sales Representatives.
2. Keep records within internal VZW CRM tools of business interactions or transactions with assigned Business Solutions Reps; recording details of inquiries, complaints, or comments, as well as actions taken.
3. Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
2. Attention to detail: Taking responsibility for a thorough and detailed method of working.
3. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
4. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
5. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
6. Oral Communication:

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This is a remote/work from home position.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; repetitious eye and hand movement is required.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work vary based on business needs.

Travel
No travel is required for this position.

Required Education and Experience

1. High School diploma.

Preferred Education and Experience

1. Previous Contact Center and sales experience preferred.

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge

1. Customer and Personal Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Sales Knowledge — Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.

Skills

1. Active Listening— Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation— Actively looking for ways to help people.
3. Persuasion— Persuading others to see and understand the benefits of making a choice that they may not have initially considered.
4. Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

1. Oral Expression— The ability to communicate information and ideas in speaking so others will understand.
2. Speech Clarity— The ability to speak clearly so others can understand you.
3. Written Expression— The ability to communicate information and ideas in writing so others will understand.
4. Deductive Reasoning— The ability to apply general rules to specific problems to produce answers that make sense.
5. Emotional Regulation— The ability to control oneself and maintain a professional, positive, and courteous demeanor at all times. Able to remain calm and composed in all business dealings.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.