Trainer

Trainer

Classification
Exempt

Reports to
Regional President

JOB DESCRIPTION

Summary/Objective
Design and conduct training and development programs to improve individual and organizational performance. May also analyze training needs.

Essential Functions

1. Monitor, evaluate, or record training activities or program effectiveness.
2. Offer specific training programs to help workers maintain or improve job skills.
3. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
4. Develop alternative training methods if expected improvements are not seen.
5. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
6. Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
7. Design, develop, and administer tests/quizzes to trainees to gage understanding.
8. Plan, organize and ensure all new employees go to new hire orientation training.
9. Must remain current with the training initiatives of Verizon Wireless, Cellular Sales and strategic partners (Directv, TechProtect, Phobio, etc.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
2. Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
5. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
6. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

Supervisory Responsibility
This position may have supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel
1-10%

Must have reliable transportation.

Required Education and Experience

AS degree in Business or Education and a minimum of two years of training experience are required.

Preferred Education and Experience

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.