B2B Service Support Representative
Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today!
Summary/Objective
Interact with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns.
What you'll do:
Confer with businesses by telephone and email to provide information about products and services.
· Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.
· Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.
· Ensure correct authorization is received, recorded, and saved on all requests.
· Conduct account analysis and reviews and proposals.
· Follow up with businesses to document their experience with service.
· Contact businesses to align with Cellular Sales B2B representatives for optimal care.
· Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.
What we are looking for:
· Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
· Attention to detail: Taking responsibility for a thorough and detailed method of working.
· Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
· Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
· Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Education and Experience:
· High School diploma or equivalent experience required.
· Proficient in Microsoft Office and basic computer skills.
· Experience with face to face or telephone sales preferred
· Experience with customer service over the phone preferred
What We Offer:
· Base Pay of $18/hr.
· Health, Vision, and Dental Insurance
· 401k matching
· Health and Wellness Program
· Discount on Verizon services
· Employee Assistance Program
· Onsite gym and walking trail
Schedule:
This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
